The whole deal,
in plain English.

This Operator Agreement ("Agreement") is entered into between Go Rush FZ-LLC, a free-zone entity registered in Dubai, UAE ("Go Rush", "we", "us"), and the listed operator entity ("Operator", "you").

By submitting an application to list on Go Rush, the Operator warrants that the signatory is duly authorised to bind the entity.

The Operator grants Go Rush a non-exclusive, royalty-free licence to display, reproduce, and promote all listing content (including photography, descriptions, and pricing) across the Go Rush platform and its marketing channels, for the duration of this Agreement.

The Operator warrants that all content submitted is accurate, non-infringing, and reflects the actual experience delivered. Go Rush may remove or edit content that materially misrepresents the offering.

Go Rush charges a commission of 12% on the gross booking value for Launch-tier operators. Tier-based reductions apply per Schedule A, reviewed quarterly based on booking volume.

Payment processing (2.1%) is passed to the Operator at cost. Go Rush earns no margin on processing.

All amounts are exclusive of VAT. The Operator is responsible for collecting and remitting any applicable VAT on its supplies.

Go Rush issues a commercial invoice to the Operator at month-end, reconciling the prior month's bookings, commissions, and payouts.

Go Rush pays out booking value (less commission and processing) to the Operator's registered bank account within 1 business day of adventure completion.

Go Rush may withhold payout of any disputed booking pending resolution (typically within 14 days). Operator will be notified of any withhold within 24 hours.

Payouts are available in AED, USD, or EUR at prevailing interbank rates. No FX margin is added.

The Operator shall at all times maintain: (a) all regulatory licences required by the UAE authorities for the listed activities; (b) activity-specific crew certifications current and on file with Go Rush; (c) public liability insurance of not less than AED 2,000,000 per occurrence.

The Operator consents to unannounced safety audits by Go Rush or its nominated third-party auditors, not more than once per quarter.

The Operator shall immediately notify Go Rush of any incident resulting in injury, near-miss, equipment failure, or regulatory enforcement action.

Go Rush reserves the right to suspend or de-list any operator for breach of safety standards, with immediate effect.

Guest-initiated cancellations more than 24 hours before start time entitle the guest to a full refund. Processing fees are borne by Go Rush.

Weather or safety cancellations initiated by the Operator or by Go Rush trigger full automatic refunds; Go Rush absorbs the processing fees.

Operator-initiated cancellations for reasons other than safety/weather carry a rebooking-support fee of AED 25 per booking payable to Go Rush, plus full refund of guest payments.

Guest contact data shared with the Operator may only be used for the purposes of fulfilling the booking, guest safety, and solicited follow-up. It may not be used for unsolicited marketing without Go Rush-approved consent flows.

The Operator retains ownership of reviews and ratings earned on Go Rush and may request a verified export at any time.

This Agreement is non-exclusive and may be terminated by either party with 30 days' written notice.

Go Rush may terminate immediately for safety breaches, fraud, repeated guest misconduct, or regulatory non-compliance.

Outstanding bookings at termination will be fulfilled on existing terms.

This Agreement is governed by the laws of the Dubai International Financial Centre (DIFC). Disputes are subject to the exclusive jurisdiction of the DIFC Courts.